Orders received before 3 PM Eastern U.S. Time Monday through Friday are shipped the same day. When the order is shipped you will receive an email with the tracking number. This information is also available on your account.
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Delivery time estimates are subject to service disruptions
We offer signature confirmation and insurance as a package (select this service after entering your personal information). Please note that the Postal Service requires someone to be present to sign for the package. Otherwise, the package must be picked up at the Post Office during normal business hours within five days. Unclaimed packages are returned to us. The Postal Service does not allow signature waivers.
We are not responsible for damage, defect, material differences, or losses that occur to orders sent to a freight forwarder, and we are not able to provide replacements, refunds, or return labels on such orders. If orders sent to freight forwarders are to be exported outside the U.S., customers and freight forwarders are solely responsible for compliance with all export regulations. Customers shall bear all shipping costs of returning orders that are eligible for returns.
Customers are responsible for providing correct shipping addresses. We cannot assume responsibility for parcels lost due to incorrect addresses.
Shipments damaged or lost must be reported within 30 days of the order date. If the insurance option was selected (see below) this period is extended to 90 days.
We offer insurance at deeply discounted rates if available with the shipping option selected.
We reserve the right to modify or cancel orders on the basis of suspicion of fraud or because of processing software errors.